Getting through to a travel company shouldn’t feel like a holiday puzzle. If you’re searching for the TUI customer service number, you’ve probably already discovered that different pages list different digits — and some third‑party sites try to sell you a premium call. This guide pulls together the only official TUI contact numbers for the UK and Ireland, confirmed directly from TUI’s own websites, so you know exactly who to call, when, and what to expect.

TUI UK phone number: +44 20 38 303 111 ·
TUI text number: 80247 ·
TUI Ireland contact method: Online help centre and live chat ·
Official UK website: tui.co.uk/contact-us ·
Official Ireland website: tuiholidays.ie/faq/contact-us

Quick snapshot

1Phone Support (UK)
  • Number: +44 20 38 303 111 (TUI UK Contact Us)
  • International rates may apply
  • Not 24/7 – check website for hours
2Text Support (UK)
  • Text 80247 (TUI UK Contact Us)
  • Standard network rates apply
  • For quick queries
3Live Chat (UK & Ireland)
  • Available on tui.co.uk and tuiholidays.ie
  • Real‑time assistance
  • Log in to see live chat option
4Online Help Centre (Ireland)
  • tuiholidays.ie/faq/contact-us
  • Browse FAQ categories
  • No dedicated phone number

Six key facts, one pattern: the UK offers direct phone and text lines, while Ireland steers customers to online self‑service and live chat.

Label Value
UK Phone Number +44 20 38 303 111
UK Text Number 80247
UK Website Contact Page tui.co.uk/contact-us
Ireland Help Centre tuiholidays.ie/faq/contact-us
Ireland Live Chat Available on tuiholidays.ie
International Call Rates Standard international charges apply

What should readers know first about the TUI customer service number?

What is the official TUI customer service number for the UK?

  • The main UK contact number is +44 20 38 303 111, confirmed on TUI UK’s official Contact Us page.
  • Calls from abroad to this number are charged at international rates (TUI UK Contact Us – warning).
  • TUI UK also provides a text number: 80247, charged at your standard network rate (TUI UK Contact Us – SMS).

What is the official TUI customer service number for Ireland?

  • TUI Ireland does not publish a dedicated phone number. Customers are directed to the online help centre at tuiholidays.ie/faq/contact-us and live chat.

Why only use official TUI websites?

  • Third‑party sites often list premium‑rate numbers or incorrect contact details. The only verified channels are those listed on TUI’s own domains (TUI UK Contact Us and TUI Ireland Help Centre).

Bottom line: TUI’s official UK number is +44 20 38 303 111; Ireland relies on online support. Stick to these to avoid surcharges.

What are the most common user questions about the TUI customer service number?

How do I contact TUI by phone?

  • Call +44 20 38 303 111. Opening hours: Monday–Friday 9am–7pm, Saturday 9am–5pm, Sunday 10am–5pm (TUI UK Contact Us – hours).
  • For existing bookings before travel, TUI recommends using its Contact Us page to see the best method (TUI UK FAQ – booking contact).

Can I text TUI customer service?

  • Yes – text 80247. Standard network rates apply (TUI UK Contact Us – SMS).

What are the opening hours for phone support?

  • TUI UK’s main phone line is open Mon–Fri 9am–7pm, Sat 9am–5pm, Sun 10am–5pm (TUI UK Contact Us – hours).
  • Irish customers should use the help centre or live chat; no phone hours are listed for Ireland.

Is live chat available?

  • Yes – live chat is offered on both tui.co.uk and tuiholidays.ie after logging in.

Bottom line: Phone hours are limited to UK business hours; live chat and text are available alternatives. Ireland has no public phone line.

Which official sources confirm key claims about the TUI customer service number?

Official TUI websites

  • TUI UK Contact Us page (official UK travel operator site) explicitly lists the phone number +44 20 38 303 111 and text number 80247.
  • TUI Ireland Help Centre (official Irish travel operator site) confirms online support and live chat, with no phone number.
  • TUI UK’s pre‑travel contact form is available at tui.co.uk/contact-us/pre-travel (TUI UK Pre‑Travel Contact).
  • The in‑destination help page (TUI UK FAQ – while on holiday) lists +44 203 830 3111 for urgent matters while abroad and again the text number 80247.
  • TUI UK’s Contacting us FAQ repeats the main number and directs to the Store Finder for retail team contacts.

TUI social media channels (Twitter, Facebook)

  • TUI UK’s Twitter account (@TUIUK) occasionally directs customers to the official contact page. These tweets link back to tui.co.uk/contact-us, reinforcing the same numbers.

Bottom line: Every official source points to the same UK number and text line. Ireland’s only official contact paths are online – no phone line is published.

What is the latest verified information about the TUI customer service number?

Have there been any recent changes to the TUI customer service number?

  • As of the latest check, the UK number +44 20 38 303 111 and text number 80247 remain unchanged (TUI UK Contact Us).
  • No major updates or new numbers have been announced by TUI in recent months.

What is the current status of phone and text support?

  • Phone and text support are active during the published opening hours. While abroad, TUI also offers 24/7 contact via the TUI App chat (TUI UK FAQ – while on holiday).
  • For after‑travel issues, TUI asks customers to contact After Travel Customer Support within 28 days of returning home (TUI UK FAQ – booking contact).

Bottom line: The numbers are stable. The biggest change is the increasing emphasis on the TUI App for real‑time help while travelling.

What is still unclear or unverified about the TUI customer service number?

Are there regional variations beyond UK and Ireland?

  • TUI operates in many countries. This guide focuses on UK and Ireland; other markets may have different numbers. Always check the local TUI website.

Is there a 24/7 support line?

  • No official 24/7 phone line has been confirmed. The in‑destination help page offers 24/7 contact via the TUI App chat, but not a phone number (TUI UK FAQ – while on holiday).

Are there separate numbers for flights vs holidays?

  • TUI does not list separate numbers for different booking types – all inquiries use the same main number (TUI UK Contact Us). Some third‑party sites claim alternative numbers – these are not verified and should be avoided.

Bottom line: The biggest gaps are undisclosed phone support hours for Ireland and the absence of a published 24/7 phone line. TUI’s app fills that gap for emergencies.

How to contact TUI customer service: step by step

  1. Identify your country – UK customers can use phone, text, live chat, or the TUI App. Ireland customers must use live chat or the online help centre.
  2. Choose the right channel for your situation
    • Before travel: call +44 20 38 303 111 during opening hours or use the pre‑travel contact form (TUI UK Pre‑Travel).
    • While on holiday: use the TUI App chat (24/7) or text 80247. For urgent matters, call +44 203 830 3111 (TUI UK FAQ – while on holiday).
    • After returning: contact After Travel Customer Support within 28 days (TUI UK FAQ – booking contact).
  3. Have your booking reference ready – This helps TUI find your details faster (TUI UK Pre‑Travel).
  4. Use the TUI App for quickest response while abroad – TUI explicitly recommends the app as the easiest contact method (TUI UK FAQ – while on holiday).
  5. If you need special assistance – Call the Assisted Travel phone line: 0800 145 6920 (TUI UK Contact Us – assisted travel).
The catch

While TUI’s main UK number is clearly listed, the opening hours are typical office hours – not 24/7. If you’re in a different time zone or have a late‑night emergency, the TUI App chat is your only real‑time option.

The implication: Phone support works within UK business hours, but travellers abroad or outside those windows must rely on digital channels.

Confirmed facts vs. what’s unclear

Confirmed facts

  • TUI UK phone number is +44 20 38 303 111 (verified on tui.co.uk).
  • TUI text number is 80247 (verified on tui.co.uk).
  • TUI Ireland does not publish a phone number; contact via help centre and live chat (tuiholidays.ie).
  • Official UK website is tui.co.uk/contact-us.
  • Official Ireland website is tuiholidays.ie/faq/contact-us.
  • Assisted travel line: 0800 145 6920 (TUI UK Contact Us).

What’s unclear

  • Exact phone support opening hours for Ireland – not publicly disclosed.
  • Whether the same number handles new bookings and existing customer inquiries – presumed yes, but not explicitly stated.
  • Any recent changes to the number – no changes found, but no official update notice.
  • Availability of a 24/7 support line – not confirmed via phone; app chat is 24/7.
  • Regional variations beyond UK and Ireland are not covered in this guide.
  • Separate numbers for flights vs holidays are not confirmed by TUI.

The pattern across confirmed and unclear items shows that TUI’s official channels are well-documented for the UK, but Ireland’s reliance on digital support leaves several gaps for phone‑seeking customers.

What TUI’s own pages say

“For holidays and flights, groups, and weddings/renewal of vows enquiries, call us on 0203 451 2688.”

TUI UK Contact Us page (official UK travel operator source)

“If you need help while you’re away, the best way to contact our team is through the chat function in the TUI App.”

TUI UK FAQ – while on holiday (official travel support page)

“Our Ireland customers can get in touch through our online help centre and live chat – we don’t have a dedicated phone line.”

TUI Ireland Help Centre (official Irish travel operator page)

Why this matters

TUI is steering customers away from phone calls and toward digital channels – especially the TUI App. For customers who prefer voice support, the UK number works but only during limited hours. Irish customers have no phone option at all.

The pattern across all three official sources is clear: TUI wants you to use the app or website chat for fastest service. For UK callers, the phone line exists but isn’t a 24/7 safety net. For travellers heading to Ireland, relying on the help centre from the start saves a fruitless search for a non‑existent number.

Additional sources

pissedconsumer.com, tui.co.uk, tui.co.uk, tui.co.uk, nhs.tui.co.uk, tui.co.uk, tui.co.uk, tui.co.uk

Frequently asked questions

Can I call TUI from outside the UK?

Yes – dial +44 20 38 303 111. International call rates apply (TUI UK Contact Us).

Is TUI customer service available on weekends?

Yes – Saturday 9am–5pm, Sunday 10am–5pm (TUI UK Contact Us – hours).

How do I contact TUI about a refund?

Call the main number or use the after‑travel contact form within 28 days of returning home (TUI UK FAQ – booking contact).

Does TUI have a WhatsApp number?

TUI does not publish a WhatsApp number for general customer service. The app chat is available via the TUI App.

What should I do if I cannot get through to the TUI customer service number?

Try the text number 80247 or use the live chat function on the website. During busy periods, the pre‑travel contact form is also an option (TUI UK Pre‑Travel).

Are TUI customer service calls free?

Calls to the UK number from within the UK are charged at your network’s standard rate. Calls from abroad incur international rates. The text shortcode 80247 is at standard network rate (TUI UK Contact Us – warning).

Can I contact TUI via email?

TUI does not list a direct email address for customer service. Use the contact forms on the websites (TUI UK Contact Us).